Support Policy Page
Mood Mart Customer Support Policy
At Mood Mart, we are committed to providing exceptional customer service and support to our valued clients. Our knowledgeable team is dedicated to addressing any questions, concerns, or issues you may have in a timely and effective manner.
Contact Methods
Customers can reach our support team through the following channels:
Email: support@mood-mart.online
Phone: +20 109 500 9600
Available Monday to Friday, 9am to 6pm (Cairo time)
Online Chat: Access our live chat feature on the Mood Mart website
Available 24/7 , 10am to 8pm (Cairo time)
Response Times
We strive to respond to all customer inquiries within 1 business day. For urgent issues, we aim to provide a same-day response.
Our team will work diligently to resolve your request as quickly as possible. In some cases, we may need to escalate the issue or request additional information, but we will keep you updated on the status.
Support Topics
Our customer support team is equipped to assist with a wide range of queries, including:
Order status and tracking
Product information and availability
Returns, refunds, and exchanges
Account management and login issues
Shipping inquiries and delivery updates
Website functionality and navigation
Complaints and feedback
We also provide guidance on our policies, such as our return policy, seller guidelines, and privacy practices.
Customer Satisfaction
At Mood Mart, your satisfaction is our top priority. If you are not completely satisfied with the service you receive, please let us know so we can work to address your concerns.
We value your business and feedback, as it helps us continuously improve our customer experience. Thank you for choosing Mood Mart - we look forward to serving you.
Mood Mart is an e-commerce platform
dedicated to providing high-quality organic products to customers in Egypt. Launched in 2020, the store offers a wide range of certified organic foods, personal care items, and household goods sourced from local and international suppliers.
The store's mission is to make healthy, sustainable living accessible to Egyptian consumers. Mood Mart curates a selection of organic fruits, vegetables, grains, oils, dairy, and more, ensuring each item meets strict quality standards. The online shopping experience is designed to be convenient and user-friendly, with fast delivery to customers' doorsteps.
In addition to organic groceries, Mood Mart features a collection of natural beauty products, eco-friendly cleaning supplies, and wellness supplements. The store aims to educate shoppers about the benefits of organic living and provide a one-stop-shop for all their natural lifestyle needs.
Mood Mart is committed to supporting local Egyptian organic farmers and producers, showcasing their high-quality goods on the platform. The store hopes to play a role in the growth of Egypt's organic food movement and promote a healthier, more sustainable future.
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